defined by transparency.
We have compiled the most frequent inquiries regarding the science of lab-grown diamonds, and our commitment to craftsmanship. If your question remains unanswered, our specialists are available for a private consultation.
Are AkshR diamonds independently graded?
Are AkshR diamonds independently graded?
Yes. Most of our stones (1.00 ct+) are accompanied by grading reports from reputable, independent gemological laboratories. These reports provide a professional assessment of the stone’s characteristics at the time of grading, ensuring transparency for your purchase.
How do lab-grown diamonds compare to mined diamonds?
How do lab-grown diamonds compare to mined diamonds?
Lab-grown diamonds are composed of crystallized carbon and exhibit essentially the same optical, chemical, and physical properties as mined diamonds. They are created through advanced technological processes that replicate the conditions under which diamonds form in nature.
How do I find the right ring size ?
How do I find the right ring size ?
For rings, we advise you to check the ring-size guide. By doing so, you could ascertain your ring size.
Can I change or cancel my order?
Can I change or cancel my order?
Since each product is made to order, an order once placed cannot be cancelled. Minor changes can be made to a product if it is not in the final stage of production. Please contact us here for further support.
Can you exchange items?
Can you exchange items?
Unfortunately, since all the products are made to order, we cannot offer any exchanges.
How long until I have my jewellery?
How long until I have my jewellery?
Each piece in our collection is handcrafted with care, a process that takes approximately 3 weeks. Delivery time varies depending on the product ordered.
You will be notified of any delays. These are estimated timeframes and may be affected by factors such as material availability, order volume, and shipping destination.
If you have any questions about your order's expected delivery date, our customer support team is available to assist you.
How can I track my order?
How can I track my order?
We aim to process and ship orders within 3 weeks of placement and once the full payment has been made.
Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner's website to stay updated on your shipment.
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on this shop can be sent to India, The UK and Europe. For shipping to other countries, please contact us.
How much does the shipping cost?
How much does the shipping cost?
Shipping cost will be calculated based on the delivery location.
All applicable taxes will be applied. Please consult our Shipping Policy for further details.
What is your Return Policy?
What is your Return Policy?
Since all products are made specifically for you, we are unable to offer any returns at this point in time.
In case of any grievances, please get in touch with us and we will judge the situation on a case by case basis.
For more details, please refer to our Return Policy.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
What payment method do you accept?
What payment method do you accept?
To finalise your order, you can make us a bank transfer.
Please get in touch with us on contactus@akshrdiamonds.com in case of any questions.
I have another question
I have another question
Please contact us using the link below, our customer support team is available to assist you.
Disclaimer: Technical descriptions are based on current gemological standards. Grading reflects the independent opinion of the laboratory at the time of inspection. Characteristics may vary slightly between individual stones. We reserve the right to update product specifications to maintain our quality standards.