Yes. Every laboratory-grown diamond we select meets our E/F colour and VVS to VS clarity standard. Most of our stones (1.00 ct+) are accompanied by grading reports from reputable, independent gemological laboratories. These reports provide a professional assessment of the stone’s characteristics at the time of grading, ensuring transparency for your purchase. D colour solitaires are available on request at differential pricing.

Your IGI or GIA certificate arrives with your piece. The unique report number on the certificate corresponds to a laser inscription on the diamond's girdle, visible under 10x magnification. You can verify your certificate directly at igi.org or gia.edu at any time using the report number. For diamonds below 1.00 ct, a grading report confirming colour and clarity is included.

Contact our concierge and we will arrange a replacement. A re-certification fee applies.

No. Laboratory-grown diamonds have a hardness of 10 on the Mohs scale, the same as mined diamonds. They will not fade, cloud or change appearance over time.

Lab-grown diamonds are composed of crystallized carbon and exhibit essentially the same optical, chemical, and physical properties as mined diamonds. They are created through advanced technological processes that replicate the conditions under which diamonds form in nature.

For rings, we advise you to check the ring-size guide. By doing so, you could ascertain your ring size.

Simple bands and solitaires can usually be resized, contact our concierge if you would like guidance. Rings with pave settings, full eternity bands or structural engravings often cannot be resized without compromising the design. We strongly recommend confirming your size before ordering for these styles.

The most reliable method is to borrow a ring they wear on that specific finger and measure the inner diameter, our ring-size guide explains exactly how to do this.

If that is not possible, the most common ladies' ring sizes in India are 12-14. Our concierge can help you navigate this.

Store each piece separately in a soft-lined box or pouch. Clean gently with a soft microfiber cloth. Avoid prolonged exposure to harsh chemicals, perfumes, chlorine or extreme heat. Remove your jewellery before swimming, exercising or sleeping.

18K gold is durable but will develop minor surface wear with regular use, this is normal and expected. Surface scratches can be removed through professional repolishing. Contact our concierge if you would like guidance.

No. Laboratory-grown diamonds are permanent in their optical properties. Regular cleaning with a soft cloth will maintain their brilliance.

Since each product is made to order, an order once placed cannot be cancelled. Minor changes can be made to a product if it is not in the final stage of production. Please contact us here for further support.

Each piece in our collection is handcrafted with care, a process that takes approximately 3–4 weeks from order confirmation. Delivery time varies depending on the product ordered.

You will be notified of any delays. These are estimated timeframes and may be affected by factors such as material availability, order volume, and shipping destination.

If you have any questions about your order's expected delivery date, our customer support team is available to assist you.

Yes. Setting style, diamond specification, metal colour and carat can all be adjusted. Reach out to our concierge before placing your order and we will guide you through the available options.

Complimentary engraving is included on all eligible designs wherever the architecture of the piece permits a date, initials, or a short personal message. Please note that engraved pieces cannot be returned.

Unfortunately, since all the products are made to order, we cannot offer any exchanges. However, the AkshR Buy-Back Programme provides a route to realise the value of your piece after 12 months from purchase. Please see our Buy-Back page for full terms.

We aim to process and ship orders within 3 weeks of placement and once the full payment has been made.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner's website to stay updated on your shipment.

We ship within India and internationally to most destinations globally, including the UK and Europe. For international orders please contact our concierge via WhatsApp or email for a shipping quote and timeline. International orders may be subject to import duties, taxes and VAT upon arrival these charges are the responsibility of the recipient.

We offer complimentary insured shipping on all orders within India. Delivery within India typically takes 2-3 business days from dispatch. A signature is required upon delivery, and all parcels are fully insured in transit. For international orders, shipping charges are calculated based on destination, please contact our concierge for a quote.

All applicable taxes will be applied. Please consult our Shipping Policy for further details.

Since all products are made specifically for you, we are unable to offer any returns at this point in time.

Please review your order carefully before confirming; our concierge is always available to answer questions before you place an order. For the value of your piece after 12 months, please refer to our Buy-Back Programme.

In case of any grievances, please get in touch with us and we will judge the situation on a case by case basis.

For more details, please refer to our Return Policy.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

We accept credit cards, debit cards, UPI and net banking via Razorpay. For orders above ₹3,00,000, payment is split 50% to confirm production and 50% before dispatch, via a payment link sent by our concierge.

Please get in touch with us on contactus@akshrdiamonds.com or WhatsApp in case of any questions.

No. All prices displayed on the website are exclusive of GST. A 3% GST charge applies to all orders and will be reflected in your final invoice.

All prices are calculated against the prevailing 18K gold rate at the time of production. Our current reference rate is Rs.11,800 per gram, this is reviewed when your order enters production and your invoice will reflect the rate on that date. Final pricing also accounts for the actual diamond carat weight of your piece, which may vary by up to 5% from the listed specification. 14K gold is available on request at approximately Rs.2,500 per gram less.

No. Given the bespoke and high-value nature of our pieces, we do not offer cash on delivery. All orders are processed through our secure payment gateway.

EMI may be available on select credit cards at checkout via Razorpay. The availability of EMI options depends on your card issuer and will be presented at the point of payment.

Every AkshR piece is presented in our signature packaging, ready to gift from the moment it arrives. Add a personal message at checkout via the order notes field, or send it to our concierge on WhatsApp and we will include it with your order.

The most reliable method is to borrow a ring they wear on that specific finger and measure the inner diameter, our ring-size guide explains exactly how to do this.

If that is not possible, the most common ladies' ring sizes in India are 12-14. Our concierge can help you navigate this.

Please contact us via WhatsApp at +91 7505412875 or email at contactus@akshrdiamonds.com, our customer support team is available to assist you.